Refund Policy
Last updated: 23 July 2026
1. The short version
Credit you have used is not refundable. Purchased credit you have not used is refundable on request, any time.
2. Used credit
Once credit has been consumed by Studio runtime, storage fees or data transfer, it has paid for a service you received and cannot be refunded.
3. Unused credit
The unused part of any credit you purchased can be refunded on request. Email support@vpzzo.com from your account email and we will refund it to your original payment method via Stripe, normally within 5 to 10 business days.
4. Promotional credit
Promotional credit (for example welcome credit) has no cash value and is not refundable. It is consumed before purchased credit, so refunds never touch it.
5. Storage fees
Storage is charged up front for each month. If you terminate a Studio part-way through a storage month, the unused portion is automatically credited back to your Vpzzo balance, where it counts as unused purchased credit and can be refunded on request like any other.